- General Provisions
This page sets forth the terms and conditions applicable to the use of the website, the purchase, and the provision of online training and coaching services offered by AVVA AGIOS GERASIMOS SRL, with registered office at (without public or commercial activity at the office) Eftimie Z. Croitoru Nr.2A Str., Bl.309, 1st Floor, Ap.59, 6th Sector, Bucharest, Romania bearing the identification details J40/2923/2019/ tax ID: 40739410, tel. 0721264319, email: contact@avvaperformance.com, hereinafter referred to as the “Provider”.
Accessing the website, completing registration forms, placing an order, or paying the price of the services available on the website shall constitute full, express, and unconditional acceptance of these terms and conditions, as well as of the related purchase, delivery, and return policies.
These provisions apply to all services offered online by the Provider, including, without limitation:
online training programs;
individual or group coaching sessions;
educational programs delivered remotely;
support materials, to the extent that they are included in the purchased package - Definitions
For the purposes of this document, the following terms shall have the meanings set out below:
Client – any natural person or legal entity that orders, purchases, or requests a service provided by the Provider.
Participant – the natural person who actually takes part in the training, coaching, or any other online service.
Service – any program, session, package, subscription, reservation, or professional activity provided online by the Provider.
Order – the firm request submitted via form, e-mail, online platform, or any other communication channel made available by the Provider - Acceptance of the Terms
By submitting an order, making a reservation, or paying an invoice, the Client declares that it has read, understood, and fully accepted this document.
Where the order is placed by a person acting on behalf of a company, institution, or other legal entity, such person declares and warrants that it has the necessary authority to validly bind that entity in relation to the Provider - Subject Matter of the Services
The services provided by the Provider consist of online training and coaching delivered exclusively in digital format, via videoconferencing platforms or other digital means previously communicated to the Client.
The Provider may organize, as applicable:
live sessions on fixed dates and times;
recurring programs;
scheduled individual sessions;
group sessions;
access to digital materials, insofar as such materials are part of the purchased package.
The content, duration, number of sessions, participation conditions, and any limitations are those specified in the commercial offer, program presentation, or communication sent to the Client. - Order and Confirmation
An order may be submitted through:
registration form;
e-mail;
booking or payment platform;
any other channel indicated by the Provider.
Following submission of the order, the Provider may request additional information for the purpose of validating the registration and issuing the relevant tax documents.
An order shall be deemed confirmed when:
the Provider has sent written confirmation;
payment has been recorded;
the participant’s place in the program has been expressly reserved. - Prices and Payment Methods
The prices of the services are stated in the currency specified in the offer or on the website and may or may not include value added tax, as applicable.
Payment for the services may be made by one or more of the following methods:
bank card;
bank transfer / payment order;
other methods indicated by the Provider.
In the case of payment by bank transfer, registration becomes effective once the amount has been credited to the Provider’s account, unless otherwise expressly agreed.
In the case of card payment, the transaction is processed through an authorized payment processor, and the Provider does not have access to nor process the full card details. - Delivery of Services
Online services are delivered by means of:
sending the access link;
confirming the schedule;
access to the videoconferencing platform;
e-mail instructions for participation.
The Client is responsible for providing a valid e-mail address and for regularly checking incoming correspondence, including spam, promotions, or junk folders.
The Provider shall not be liable for the inability to access the services caused by:
inaccurate or incomplete contact details;
lack of internet connection;
inadequate equipment;
failure to update the required applications;
failure to attend at the scheduled time. - Client Obligations
The Client undertakes:
to provide true, accurate, and complete information;
to make payment within the agreed deadline;
to comply with the established schedule;
to ensure the minimum technical conditions required for online participation;
to behave appropriately during the services;
not to record, reproduce, distribute, or publish the content without the Provider’s prior written consent.
During training and coaching sessions, the Client/Participant undertakes to comply with the rules of conduct communicated by the Provider, as well as with any methodological requirements applicable to the program. - Provider Obligations
The Provider undertakes:
to provide the services in accordance with the published or communicated description;
to inform the Client of the date, time, and access method;
to handle requests professionally;
to issue the relevant tax documents, where applicable;
to communicate any schedule changes in due time.
The Provider reserves the right to reasonably change the trainer, technical platform, or method of delivery, provided that the essential content and the announced professional standard are maintained. - Cancellation, Rescheduling and No-Show
If the Participant is unable to attend a scheduled session, the Participant must notify the Provider at least [24/48/72] hours in advance, depending on the policy applicable to each service.
Depending on the timing of the notice, the following rules may apply:
free rescheduling, if the request is submitted within the established deadline;
rescheduling for an additional fee, if the request is submitted after the deadline;
loss of the participation right without refund, if the Participant fails to attend and does not provide prior notice.
For group programs or limited-capacity places, failure to attend may result in forfeiture of the full amount paid, unless otherwise expressly agreed. - Return Policy
Online training and coaching services are personalized, time-scheduled services and are therefore, as a rule, not subject to return once the order has been confirmed or once performance has begun.
If the service has not yet been performed, the Client may request cancellation in accordance with the conditions communicated by the Provider, and the possibility of a refund will depend, without limitation, on:
the timing of the request;
the nature of the purchased service;
the costs already incurred by the Provider;
the resources reserved exclusively for the Client.
In principle:
services already rendered are not refundable;
firm reservations for individual sessions may become non-refundable after confirmation;
digital materials delivered or accessed cannot be returned. - Refunds
Where the Provider approves a full or partial refund of the amounts paid, such refund shall be made using the same payment method originally used, to the extent technically possible, or by another method agreed by the parties.
The refund period is usually [5–14] business days from approval of the request, unless otherwise provided by law or by the applicable payment processor. - Provider Cancellation
If the Provider is required to cancel a training or coaching session for organizational, technical, or force majeure reasons, the Client will, as a rule, be offered one of the following solutions:
rescheduling to a later date;
replacement with an equivalent service;
full or partial refund, as applicable.
The Provider shall not owe additional compensation for indirect costs incurred by the Client, except in cases expressly provided by law. - Intellectual Property Rights
All materials made available to the Client in connection with the services provided, including but not limited to presentations, files, exercises, recordings, methodologies, texts, and course structures, are protected by the applicable copyright and intellectual property laws.
The Client is prohibited, without the Provider’s prior express written consent, from:
reproducing the materials for commercial purposes;
redistributing them to third parties;
publishing them online;
using them outside the purpose for which they were provided. - Limitation of Liability
The Provider shall use all reasonable efforts to ensure that the services are delivered to the announced standard, but does not guarantee the achievement of any specific results by the Participant, as such results depend, among other things, on personal involvement, professional context, and the actual application of the information provided.
The Provider shall not be liable for:
malfunctions of third-party platforms;
interruptions in the Client’s internet connection;
inability to access the services due to technical reasons beyond its control;
improper use of the information provided during the sessions. - Personal Data Protection
By completing forms and using the services, the Client may provide personal data necessary for order processing, communication, and invoicing.
The processing of personal data is carried out in accordance with applicable law and the Provider’s privacy policy. - Force Majeure
Neither party shall be liable for non-performance, delayed performance, or improper performance of its obligations if caused by a force majeure event, in accordance with the law.
During the force majeure event, the affected obligations shall be suspended, and the parties shall use reasonable efforts to identify a solution for continuing or rescheduling the services. - Amendments to the Terms
The Provider reserves the right to amend these terms and conditions at any time, depending on the development of the services, applicable legislation, or internal commercial policies.
The updated version shall be published on the website, and continued use of the services after the publication of the amendments shall constitute acceptance thereof. - Governing Law and Dispute Resolution
These terms and conditions are governed by Romanian law.
Any dispute arising in connection with the interpretation or performance of this document shall be settled amicably, and failing such settlement, the dispute shall be submitted to the competent courts in accordance with the law.
Terms & Conditions of Use, Purchase & Return https://avvaperformance.com, published on April 17th, 2026.
